FAQ

Safety is and always has been a top priority at Reykjavik Excursions and we feel confident about our safety measures. We use state of the art Vectorfog technology and SHIELDme to clean our vehicles before and after use.

While you might be used to using chemical-based disinfectants, you’ve never used anything quite like SHIELDme® before.

This incredible product destroys 99.99% of pathogens, including bacteria and viruses without the aid of chemicals. Instead, it uses Hypochlorous Acid (HOCI) – a naturally-occurring element in our bodies, making this product non-toxic, non-corrosive, non-alcoholic, and a non-irritant. Salient features and uses of SHIELDme® multi-surface disinfectant • Multi-surface disinfectant • 100% natural • Skin-friendly as it has no harsh chemicals or alcohol-components • Alcohol-free, non-irritant and non-corrosive • Multi-purpose natural disinfectant and sanitizer • Kills 99.99% of viruses, bacteria, fungi, mold and spores • Can be used around kids to keep them protected from the surrounding contaminants • Suitable for use on hands, surfaces, homes, offices and any other place • Safe for use by humans of all ages

Vectorfog™ ULV fogging equipment is used predominately for the application of disinfectants, biocides, fungicides and pesticides. Our ULV fogging machines generate a fog or mist formed of Ultra Low Volume (ULV) droplets between 5-50 microns (μm) in diameter. Studies have shown that droplets of this size are ideal to tackle pathogens, vector carriers and pests. In addition formulations can be applied in concentrations of 10-90% and at flow rates of up to 0.5 litres per minute (30 litres per hour) making them more efficient in the Volume Median Diameter (VMD) spectrum.

Pathogenic microbes such as virus, fungi and pathogenic bacteria are the main cause of airborne or direct contact diseases affecting animals and humans. Studies show the application of disinfectants and biocides via aerosol or fogging significantly reduce the number of viable infectious pathogens. Foggers produce micro droplets that float in the air for around 10 minutes after application, reaching the most inaccessible parts where conventional cleaning or spraying can’t reach.

The combination in Vectorfog technology and SHIELDmeTM is compliant with British Standards & European Norms BSEN 14476, 14204, 1276, 13704, 13697 & 1656.

Safety is and always has been a top priority at Reykjavik Excursions and we feel confident about the government's safety measures as well as our own. Read on if you have questions or concerns regarding the Covid-19 situation in Iceland.

Is it safe to travel to Iceland?

Yes. As of June 26 2021 all domestic restrictions will be lifted. This includes mandatory mask use, social distancing and mass restrictions. Arriving passengers who provide valid proof of having been vaccinated against COVID-19 or can provide a valid proof of prior infection are not required to provide a PCR-test prior to boarding or being tested at the airport. They can travel freely around Iceland.

How has Iceland responded to the Covid-19 pandemic?

Very responsibly. The fight has been led by medical professionals and police with a special task force to trace those that have come into contact with infected individuals. A two-week quarantine for anyone who came into contact with someone infected meant that medical resources were kept available for those who fell ill and health services could handle the load. A special Covid-19 ward admitted people with more serious symptoms early, a special medical team checked in on everyone who tested positive via telephone daily, and the ICU wards were reinforced with staff, equipment and beds. As a result, the recovery rate was incredibly high and general support of government measures has been overwhelming. For more information, read our special blog about Iceland’s response to Covid 19.

Nature is the main attraction on many of our excursions, meaning that some day tours require short to medium long walks. If walking is required on the tour it will be mentioned in the tour description.

We recommend that you find a tour suitable to your needs. Please read the tour descriptions for further information on each tour.

You can buy as many tours as you like online, with one credit card payment. If you are buying multiple tours make sure that they don't intersect and you have enough time between each. Allow extra time to account for delays caused by road conditions etc.

For example you can buy the Golden Circle at 09:00 and Blue Lagoon Express at 18:00, on the same day. You just need to follow our schedule. Pick up is always 30 minutes before departure, if you are following a tight schedule you can also go directly to BSI Bus Terminal. All our tours depart from this bus terminal.

Our tours are free-sale but seats can not be guaranteed unless you have it reserved or booked.

You also do not have to wait in line, once you are in Iceland, to arrange your booking.

All Reykjavik Excursions coach tours depart from BSÍ Bus Terminal in Reykjavík. Reykjavik Excursions offers pick up at designated bus stops, and selected hotels, guesthouses and hostels at an extra cost. If you book online and you wish to be picked up for a day tour make sure you fill in the necessary information during your online checkout.

Pick up starts 30 minutes before tour departure and you are requested to be ready and visible in time at your pick up location. For more information on pick up locations refer to our pick up location page.

If passengers miss their Reykjavik Excursions pick up they need to arrive at BSÍ Bus Terminal in time for their tour's departure at their own cost.

We understand that your travel plans might change. You can easily change the dates for your booked tours with only one phone call: (+354) 580 5400 by stopping by at one of our sales offices, or by sending us an email to main@re.is. You will need to quote your confirmation number to change your dates and give us all necessary information.

Please remember: Your date change must be requested at least a day before scheduled departure.

You can book for a group of people using our online booking system. Each booking must contain at least one adult.

Reykjavik Excursions Kynnisferðir takes pride in tailor making and organizing tours for private groups from short trips within Reykjavik to full circle programs. Our fleet of modern coaches consists of 80 vehicles, varying from 6 to 70 seats and 4x4 coaches suitable for crossing un-bridged glacier rivers, hence reaching almost any destination in the highlands. For a tailor made tour for groups please send us an email to main@re.is.

You can expect up to 24 hours to pass before receiving a confirmation via email.

Try looking in your email's 'Trash' or 'Junk' folder. Sometimes confirmation emails can get misplaced by your email server and do not reach your inbox.

If more than 24 hours have passed, or if you booked a tour with a short notice, send us an email to main@re.is and we will get back to you. Please provide a phone number where you can be reached.

Reykjavik Excursions reserves the rights to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Reykjavik Excursions is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveller. We advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.

All cancellations should be in writing and notified at least 24 hours* prior to departure. Cancellations received less than 24 hours prior to departure will be charged full price. (*Except for Blue Lagoon bookings where cancellations must be received with at least 48 hours notice.)

*Cancellation for 3rd party tours depends on the cancellation policy from the tour operator

To request a refund please fill out a refund request.

If you booked directly through Reykjavik Excursions, either online or at a sales office, you can always change your booking. Just make sure you do it in time, so pick up information can be changed. To change your booking contact us via e-mail, main@re.is or by phoning (+354) 580 5400. Please have all the necessary information at hand, including your confirmation letter.

If you booked through another travel agency you have to make the changes through that agency and follow the terms set by them.

Our aim is to make it as convenient as possible to book a tour with Reykjavik Excursions. If you experience difficulties, they might only be temporary. Try booking again after a few minutes.

If the problem persists, you can call (+354) 580 5400 and talk to a sales executive. Please disclose tour name, tour date, no. of passengers, your name and contact information so that we can complete your booking for you.

We would appreciate to hear about your booking problem, so that we can improve our booking system.

All cancellations should be in writing and be notified 24 hours* before departure.

If you bought your ticket at one of the Reykjavik Excursions sale offices, and you notify 24 hours before your pick up, your ticket will be refunded.

*Except for Blue Lagoon bookings where cancellations must be received with at least 48 hours notice.

It is recommended that you print out your confirmation and bring it with you on paper for your tour. That helps us prevent delays and service you sooner, once you arrive for your tour.

If you cannot print your confirmation, please show up early for your tour so our staff has time to confirm your booking. You will be asked to present your confirmation number and identification. Be advised, that this might require some waiting on your behalf.

Yes, all passengers should use seat belts and we at Reykjavik Excursions offer child's car seats for children 9–18 kg approx. (1–3 or 4 years old) Please note that Reykjavik Excursions cannot provide child car seats on the Highland Bus.

It is the driver's responsibility to ensure that all passengers wear seat belts according to Icelandic law and that children use an appropriate child's car seat for their age.

• Children 0-3 years of age must use an appropriate child's car seats.
• Children 3 or 4 years and older (over 18 kg) can use the normal seat belts on our buses.

Please contact our Customer Service with at least 24 hour notice if you are planning to travel with us and a child's car seat is needed so we can make sure that there is one available. Kindly note that operators are not required to provide children's car seats as it is not practical for them to carry a range of different child´s car seats on their vehicles. That is why we ask our customers to book a child's car seat in advance when needed.

Reykjavik Excursions offers guidance in most of the tours. Guidance is in English. Some tours are additionally guided in German, French or Scandinavian (maximum 2 languages per tour).

Our tour guides are professionals with degrees in various languages and/or subjects relating to Icelandic tourism. Your guide tells you about the area you are visiting and leads the way throughout the tour. He will also be able to answer your questions, if you have any. Our aim is to offer quality tours that feature the different aspects of Iceland's nature, history, culture and modern living.

Reykjavik Excursions reserves the right to alter routes, itineraries or timetables without prior notice, should the necessity arise.

No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveller.

Reykjavik Excursions offers pick up at designated bus stops, and selected hotels, guesthouses and hostels at an extra cost. Pick up starts 30 minutes before departure and passengers are requested to be ready in time at your pick up location. Passengers are responsible for being ready and visible for their pick up. If passengers miss their Reykjavik Excursions pick up they need to arrive at BSÍ Bus Terminal in time for their tour´s departure at their own cost.

Attention passengers staying in hotels and guesthouses in the restricted area in the city centre need to go to the nearest bus pick up spot. For more information on pick up locations refer to our pick up location page. The pick up is operated by smaller and bigger coaches throughout the city, dictated by accessibility.

Drop off starts after indicated arrival time. Please note that drop off locations may not be directly in front of your hotel or guesthouse dictated by actual conditions (e.g. narrow streets, coach size, roadworks, etc.). Those staying in hotels and guesthouses in the restricted area in the city centre will be dropped off at the same place they were picked up from.

Pick up and drop off for day tours operated by subcontractors may vary, please refer to each tour.

Guidance is in English.

Some tours are additionally guided in German, French or Scandinavian (maximum 2 languages per tour). Further information and details are listed with each tour.

Flybus passengers are allowed to store two bags per person, weighing a maximum of 23 kg (50 lbs) each in the luggage compartment of the bus. The cost per extra bag is 1000 ISK and can be paid on the spot. Day tour passengers usually don't bring that much luggage, except for tours that have drop off at Keflavik International Airport, e.g. some Blue Lagoon tours. Passengers can also take aboard one small carry-on item.

Reykjavik Excursions take no liability for luggage, fragile valuables or perishable articles. All baggage must be claimed promptly upon arrival.

Packaged and unpackaged bicycles can be transported if space is available. The cost per bicycle is 2.500 ISK. For maximum efficiency in the luggage compartment, we prefer that bicycles are packaged in boxes. Unpackaged bicycles must have the pedals removed and the chain covered. Additional luggage will be loaded as space allows and is subject to freight charges. The cost for each item, such as golf bags, skis etc. is 1.000 ISK per item.

If you are travelling with more luggage than is estimated per person we recommend you send us an e-mail (main@re.is) or call our main BSI Bus Terminal office, (+354) 580 5400 in order for us to make appropriate arrangements before your arrival.

The Flybus is scheduled to/from the airport in connection with every flight-all year around, also the late ones.

The departure for the Flybus is in front of the airport, where arriving passengers exit. You will also find our sales office by that exit.

The Flybus departs app. 30-40 minutes after each arrival. The Flybus is not booked, due to possible changes in flight schedules, and a seat is always available to all airport passengers.

Reykjavik Excursions offers pick up at designated bus stops, and selected hotels, guesthouses and hostels at specific times during the day, at an extra cost. The pick up should be booked at your reception the evening before.

Please be ready in time at your pick up location. Passengers are responsible for being ready and visible for their pick up. If passengers miss their Reykjavik Excursions pick up they need to arrive at BSÍ Bus Terminal in time for their tour's departure at their own cost.

Reykjavik Excursions offers pick up at designated bus stops, and selected hotels, guesthouses and hostels at specific times during the day, at an extra cost. For those who are staying at private homes or other places not listed in our pick up list we recommend either to book from the BSI bus station or any of these bus stops in the city centre. The pick up should be booked the evening before departure by calling us +354 5805400 or in the reception of your hotel.

On the way to Reykjavik the Flybus stops in Hafnarfjörður and Garðabær. If you wish to be dropped off at those stops you must inform the driver, prior to your journey.

The main stop is BSÍ Bus Terminal, in the centre of Reykjavik. Onward transfers are available for Flybus+ passengers from BSÍ Bus Terminal to selected hotels, guesthouses and designated bus stops. These transfers are also offered for passengers going to the Youth hostel, Laugardalur camping area and the Reykjavík domestic airport. The Flybus driver will ask you to board a smaller bus for these hotel transfers.

There are scheduled Flybus departures all year from BSÍ Bus Terminal to Keflavík International Airport in connection with all departing flights. Please check timetable for departure times.

Reykjavik Excursions offers pick up at designated bus stops, and selected hotels, guesthouses and hostels at specific times during the day, at an extra cost. The pick up should be booked at your reception the evening before.

Please be ready in time at your pick up location. Passengers are responsible for being ready and visible for their pick up. If passengers miss their Reykjavik Excursions pick up they need to arrive at BSÍ Bus Terminal in time for their tour´s departure at their own cost.

Yes, all passengers should use seat belts and we at Reykjavik Excursions offer child's car seats for children 9–18 kg approx. (1–3 or 4 years old)

It is the driver's responsibility to ensure that all passengers wear seat belts according to Icelandic law and that children use an appropriate child´s car seat for their age.

• Children 1-3 years of age must use an appropriate child's car seats.
• Children 3 or 4 years and older (over 18 kg) can use the normal seat belts on our buses.
• Babies younger than 1 year old (under 9 kg) are only safe in babies car seats that require 3-point seat belts, which Reykjavik Excursions cannot provide. According to Icelandic law of children´s safety on board busses, compared to the equipment Reykjavik Excursions offer presently, only children over 1 year of age can be accommodated. Reykjavik Excursions cannot guarantee the safety of children younger than one year and thus they cannot be booked on tours.

Please contact our Customer Service with at least 24 hour notice if you are planning to travel with us and a child´s car seat is needed so we can make sure that there is one available.

Kindly note that operators are not required to provide children's car seats as it is not practical for them to carry a range of different child's car seats on their vehicles. That is why we ask our customers to book a child's car seat in advance when needed.

Flybus passengers are allowed to store two bags per person, weighing a maximum of 23 kg (50 lbs) each in the luggage compartment of the bus. The cost per extra bag is 1000 ISK and can be paid on the spot. Day tour passengers usually don't bring that much luggage, except for tours that have drop off at Keflavik International Airport, e.g. some Blue Lagoon tours. Passengers can also take aboard one small carry-on item.

Reykjavik Excursions take no liability for luggage, fragile valuables or perishable articles. All baggage must be claimed promptly upon arrival.

Packaged and unpackaged bicycles can be transported if space is available. The cost per bicycle is 2.500 ISK. For maximum efficiency in the luggage compartment, we prefer that bicycles are packaged in boxes. Unpackaged bicycles must have the pedals removed and the chain covered. Additional luggage will be loaded as space allows and is subject to freight charges. The cost for each item, such as golf bags, skis etc. is 1.000 ISK per item.

If you are travelling with more luggage than is estimated per person we recommend you send us an e-mail (main@re.is) or call our main BSI Bus Terminal office, (+354) 580 5400 in order for us to make appropriate arrangements before your arrival.

Located at the BSÍ bus terminal is Bag Drop that offers luggage storage for up to 7 days - https://bagdrop.is/order/storeatbsi?culture=null

Also located at the BSÍ bus terminal is Luggage Lockers where you can store you bag for up to 4 days from June 1st - Sept 14th and 30 days from Sept 15th. - May 15th https://www.luggagelockers.is/