Terms and conditions

Bookings

Seats cannot be guaranteed for tours unless reserved or booked at least 12 hour before scheduled departure time and 1 hour before for Flybus.

Flybus/Flybus+

Scheduled Flybus departures operate from the BSÍ Bus Terminal. Flybus+ service is available from selected hotels, guesthouses, and tour bus stops located in central Reykjavík.

ICELANDIA acknowledges that travel bags are designed to protect their contents. Considering normal handling, baggage may show evidence of wear and tear. ICELANDIA does not take responsibility for minor cuts, scratches, and dents or for any damage that may occur to items that protrude from travel bags, such as retractable handles, wheels, straps, and luggage carts.

Pick up and drop off service for Reykjavík Excursions day tours

• Pick up for day tours is operated by several smaller coaches throughout the city centre up to 30 minutes before departure. Please be ready in time for your pick up in front of your hotel or guesthouse. Main departure point for RE day tours is from BSÍ Bus Terminal.
• Drop off starts after indicated arrival time. Please note that drop off locations may not be directly in front of your hotel/guesthouse dictated by actual conditions (e.g. narrow streets, coach size, roadworks, etc.).

Return times

Please note that indicated return times refer to guided tours only, drop offs and pick ups are not included. Additionally, during winter return times can vary due to weather conditions.

Re-boarding after stops and rest breaks

When you get off the tour bus on sightseeing stops and rest breaks while on a day tour with Reykjavík Excursions, the tour guide will announce the duration of the stop and the scheduled departure time. It is your responsibility to re-board the bus at the scheduled departure time. If you are missing or late for the scheduled departure time, the tour bus will not wait for you as we will have to keep to the tour schedule.

Reykjavík Excursions will not refund the tour nor cover any costs incurred as a result of a failure to re-board the tour bus on time. In the event of your failure to re-board the bus on time, you will have to make alternative transport arrangements at your own expense.

Included

All admissions to sites, museums or exhibitions visited are included, unless otherwise stated in tour description.

Excluded

Unless specifically listed, meals and refreshments are not included. During full day excursions there is a lunch stop at a local restaurant.

Prices

Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services.

Languages

Guidance is in English. Some tours are additionally guided in German, French, Scandinavian & Spanish.

Clothing

Sturdy shoes and a warm outdoor wear should be worn when travelling in Iceland during any season. Nature is the main attraction on many of the excursions and a short outdoor walk may be included to fully enjoy the tour. Please note that it is not allowed to wear crampons on the bus.

Lost and found

Reykjavík Excursions is not responsible for any lost or damaged items on our buses. Passengers are responsible for their belongings and should keep them secure. Found items should be reported immediately to the bus driver or a Reykjavík Excursions representative. We will make reasonable efforts to return lost items to their owners. However, we do not accept liability for lost or stolen items. Valuables should not be left unattended. Passengers should remain vigilant and report any suspicious activity.

Food & beverages

Kindly limit consumption of food to “snack type foods” (candy, chips, cookies etc.). Only beverages in covered containers are allowed on board.

Animals

For the comfort and safety of all our passengers, animals are not permitted on Flybus or bus transfer services. Certified service animals are an exception, though proof of certification may be required. Passengers with animals will be denied entry, and if an animal is found on board, the passenger will be asked to disembark at the next stop.

Transport of Musical Instruments and Valuable Items

Customers may carry small musical instruments and other valuable items under their seat, subject to their own responsibility. For larger instruments or items that require more space, customers have the option to contact Reykjavik Excursions Customer Service to book an additional seat, provided that the item can be safely secured with a seatbelt. Reykjavik Excursions assumes no liability for the condition or security of these items, and they remain under the customer’s responsibility at all times.

Liability

Reykjavik Excursions reserve the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Reykjavik Excursions. All such losses and expenses are the personal liability of the traveller.

Offers and Promotions

Validity and Applicability

Offers, discounts, and promotions provided by Reykjavik Excursions are valid only for the designated travel periods and under the conditions stated at the time of booking. Offers may not be applied retroactively to prior bookings or combined with any other offers unless explicitly specified.

Designated Travel Period

Offers are only valid for travel within the specified period. If a tour is rescheduled to a date outside the designated period, any fare difference between the original price and the new fare must be paid by the customer. Rescheduling is subject to availability and Reykjavik Excursions’ standard rescheduling policies.

Restrictions and Limitations

Certain offers may be subject to restrictions, including but not limited to, blackout dates, limited availability, or exclusions on specific tours or services. It is the customer’s responsibility to review the specific terms of each offer.

Modifications and Cancellations

Reykjavik Excursions reserves the right to amend or withdraw any offer at any time, without prior notice, particularly in cases of error or unforeseen circumstances affecting the availability or scheduling of services.

Cancellation policy

Individual bookings

Reservations can be cancelled 24 hours prior to departure without penalty, unless stated otherwise. All cancellations need to be in written form. Cancellations received less than 24 hours prior to departure will be charged full price. The Flybus Plus return ticket and the Flybus return ticket are combo tickets that include a discount and are therefore non refundable once they have been partially used.

Cancellation for 3rd party tours depends on the cancellation policy from the tour operator

Group bookings

The minimum cancellation notice for group bookings of 11-25 guests will be 72 hours. The minimum cancellation notice for group bookings of 26-50 guests will be 96 hours. The minimum cancellation notice for group bookings of 51-100 guests will be 4 weeks. The cancellation notice for group bookings of more than 100 guests will be 12 weeks unless otherwise noticed.

Discount for children

Reykjavik Excursions offer special discount fares for children older than 1 years and accompanied by adults.

Usage of data collected

Reykjavik Excursions can use data such as emails to communicate with customers to provide the best experience available.