Support > Refund request (3rd party)

Booked Through a Third Party or Travel Agent?

If you booked your tour through a third party or a travel agent, you’ll need to contact them directly for refunds. Unfortunately, we cannot process payments not made through us.

Common Third-Party Companies: Guide to Iceland, Viator, GetYourGuide or Booking.com Common Travel Agents: Voyage Privé, Icelandair, Attraction World

Not Sure About Your Booking?

If you’re unsure about who you booked with, don’t worry! Simply contact us, and we’ll help you figure it out and guide you on how to reach the appropriate company.

Important Note:

Refund and cancellation policies of third-party companies may differ from ours. Please check with the specific company for their policies.